Refund policy

  • Request for goods return or exchange will be accepted in 7 days of delivery, and goods must be returned in their original packaging and unused condition. Customers are required to email us or contact our Customer Service Hotline at (852) 2780 1608 for product return and exchange arrangement.

  • Request for goods return or exchange will not be accepted if the goods are found used, altered or damaged due to improper use.

  • Customers are required to present the original sales invoice and credit card used for payment upon returning the goods in person, to any of our outlets in exchange for a new item of the same model. A third party requests will not be entertained. If the goods returned cannot be exchanged for the same model due to stock shortage, customers can choose any products from this site and pay the price difference only.

  • Upon our acceptance of the merchandise in “like new” condition in strict conformance with the basic return criteria above, the purchase price will be credited to the payment tool used for the original purchase.

  • All gift items (including Cash Coupon(s), Cash Discount Coupon(s) must be returned together with the returned goods; otherwise, the retail value of the gift item would be deducted from the refund.

  • Cancelling order would take 5% handling charges from your refund.
  • Hazel & Hershey Coffee Roasters reserves the right to amend the terms and conditions without prior notice.

Should there be any dispute, Hazel & Hershey Coffee Roasters’ decision shall be final.