1 : Can I buy Fair Trade coffee or Rainforest Alliance certified beans from you?
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- While labels such as Fair Trade or Rainforest Alliance certified are one way to assure your coffee is being sourced responsibly, we have found direct trade to be in our producer’s best interest.
- What’s direct trade? Well, it’s more of a method than an organisation. Adopting direct trading allows roasters (us) to buy directly from those who grow coffee beans. We switched from importing to investing in a long-term relationship with our producers back in 2018 and since then we’ve not only been able to bring bean defects to a minimum but really make a lasting impact on coffee beans producing countries.
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2 : Are your beans quality-checked?
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- Quality control is a process-wide procedure in roasting coffee. It takes place in every step possible in order to maintain a high standard of coffee.
- We’ve got the process down to a few key steps: Monitoring the cultivation process from origin with farmers that grow our beans; Minimising the defect rate during the roasting, sorting and storage period and lastly, carrying out regular Cupping checks to ensure the consistency of coffee flavour.
- Every tiny step counts! We love that you want to learn more about them.
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3 : What’s your roasting schedule like?
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- Like you, our job begins first thing on Mondays. We ship coffee beans the day after they’ve been roasted. To ensure the freshest coffee possible, we don’t have excess inventory of roasted beans in our roastery.
- If you’ve ordered two or more coffees with different roasting dates, you can choose to receive them separately, so that you always stay caffeinated.
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4 : I don’t have a grinder at home – what should I do?
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- If you need help with grinding your coffee beans, find one of our baristas upon purchase at our shop. They’re more than happy to help!
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Or, why not get one for yourself? We have a number of electric and manual electric grinders available on our online store for your home brewing bar.
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5 : How should I store my coffee?
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- We recommend keeping your coffee beans in the original package and keep it zip locked every time after use. Storing in a dark and cool place, where direct sunlight and humidity can be avoided. Don't forget to seal your coffee bag air-tight after opening!
- If you’d like to divide the coffee beans into smaller portions, we would recommend using a recycle coffee bag and bag sealer which you can find here.
- Freshness and flavour flatten as time passes so it’s best if you consume your coffee within 3 months of its roasting date (we have ours printed on the top left corner of the coffee bag).
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6 : Should I buy the most recently roasted bean for the best taste?
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- Coffee beans need to undergo a little natural process called degassing after they’ve been roasted. Degassing releases trapped Co2 from the coffee beans and the perfect degas time (4-14 days) is the key to striking a perfect flavour balance.
- Fortunately, anything on our shelves have already gone through the degassing process and are perfect for instant enjoyment. So, Next Roasting date? Not really!
- Though if you want beans from the next roasting date, they’re also available! Just don’t forget to let the beans oxidise so you can enjoy the perfect flavour.
- Learn more about degassing? click here
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